What is Digital Inclusion?
Digital Inclusion, or the reduction of Digital Exclusion, is about ensuring that people have the relevant skills and accessibility to use technology and the internet in order to achieve what it is that they want to achieve.
Generally, Digital Inclusion falls into three main areas:
- Digital Skills – This is about knowing how to use computers and the internet, while this is important, it is not the only barrier to Digital Inclusion, although this is perceived to be the main barrier.
- Connectivity – In order to access the internet, people need the required infrastructure to start with.
- Accessibility – Services should be available to meet the needs of all users. This includes those depends on assistive technologies.
Why do we support Digital Inclusion?
Community IT Services CIC (CITS), believe that helping people and communities to get online is of an increasing importance. We see more and more public services being only available online. This includes areas such as applying for benefits, tax submissions, online banking and online shopping.
Accessibility to Digital Inclusion is increasing and CITS’s social aim is to support Digital Inclusion activities. As public services move online, we believe that CITS can provide a supportive role within this ever-changing environment.
How do we propose supporting Digital Inclusion?
There are a number of ways in which we support Digital Inclusion activities, these include:
- Advocacy - by increasing awareness of Digital Inclusion issues at local government and community level.
- Volunteerism – training and working with volunteers helps us reach more communities and ensure that assistance is available locally.
- Training and support - through providing various ad-hoc training courses within IT and use of the Internet.
- One-to-One support - helping people use Internet enable devices such as laptop computers, mobile phones and tablet devices.